BOOKING RESERVATIONS
All requests for services must go through DoTimely. Messages via DoTimely chat, texts, emails, etc. are not accepted. All communication between clients and staff must remain with the chat system in Dotimely.
We walk dogs from 11 am to 4 pm. If you require a walk outside of this time frame, there will be an additional $5 fee. All weekend walks must be scheduled no later than Friday at noon. Same-day walk requests are subject to a $5 fee. We always try to accommodate last-minute requests and emergencies but cannot guarantee service.
Phone calls are accepted, and messages are returned between 8 am - 8 pm Monday through Friday, and 8 am - 8 pm Saturdays and Sundays.
HOLIDAY AND WEEKEND RATES
Weekend dog walks are $5 extra for same-day requests.
$3 for pre-scheduled walks.
An additional $10 for holidays will be charged.
• Martin Luther King, Jr. Day
• President's Day
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day
• New Year's Eve
• New Year's Day
DOG WALKING TIMES
As dog walking is a difficult service to provide and many things are out of our control (e.g. weather, doormen, parking) we offer our customers the ability to request services within time blocks. Need a specific time? It can be submitted at the same time as your request and we will do our best to accommodate it.
Early Morning: 8 am - 10 am
Morning: 10 am - 12 pm
Midday: 12 pm - 2 pm
Afternoon: 2 pm - 4 pm
Early Evening: 4 pm - 6 pm
Evening: 6 pm - 9 pm
WALKING POLICY
The following is required by you for Happy Pets NYC to walk your dog:
Either 2 sets of keys to your apartment or written permission of access with the doorman/concierge (access to your apartment).
A towel by the door for rainy days.
Access to water after the walk is over.
A safe collar or harness.
If we are entering your home, some type of disinfectant or cleanser for us to use when leaving.
CANCELATIONS & LATE PAYMENT
We realize that schedules can and do change. Notification of cancelation for walks must be received 24 hours in advance or there will be a $10 fee. If your walker shows up for the appointment, and it is canceled in person, the full cost of service will be billed.
Cancelation of pet-sitting services over a non-holiday must be received no later than 1 week prior to the first day of scheduled services. 2 weeks' notice is required for services occurring during a federal holiday. 50% of the canceled service will be applied if notification is not received within the requested time frame. New clients* will pay a non-refundable deposit of 50% of the total cost to hold their dates.
Payment is due the Sunday following services rendered. If payment is more than 4 days late, a $20 late payment fee will be applied.
*New clients are those who have gone through the consultation process but have not had any services provided by us yet.
ADDITIONAL VISIT(S) FOR MEETING STAFF/PICKING UP KEYS
Our Virtual Consultations are always FREE. An additional meeting, in-person, will be required so you may meet with and give keys to your pet care provider. Simply request a time and date that works best for you via DoTimely and we will schedule a 20-minute visit for when you are home. This is a great way for your pet care provider to meet your pet(s) and ask any questions they might have. If you are a dog owner, we will also do a brief practice walk with them. There is a small fee for this. For cats, this is a $12 fee. For dogs, it's $16 and includes a brief practice walk.
Please note that we require 2 sets at the time of your in-person meeting with your dog walker. The copy is for management to hang onto in case of emergency. We will provide tags for the keys.
Ready to get started? Schedule your FREE virtual consultation today.