Booking Reservations
All requests for services must go through DoTimely. Messages via DoTimely chat, texts, emails, etc are not accepted.
We walk dogs from 10 am to 5 pm. Should you require a walk that falls outside of this time frame there will be an additional $5 fee. All weekend walks must be scheduled no later than Friday at noon. We always try to accommodate last minute requests as well as emergencies but cannot guarantee service.
Phone calls are accepted and messages returned between 8am - 8pm Monday through Friday, 8am - 8pm Saturdays and Sundays.
We walk dogs from 10 am to 5 pm. Should you require a walk that falls outside of this time frame there will be an additional $5 fee. All weekend walks must be scheduled no later than Friday at noon. We always try to accommodate last minute requests as well as emergencies but cannot guarantee service.
Phone calls are accepted and messages returned between 8am - 8pm Monday through Friday, 8am - 8pm Saturdays and Sundays.
Holiday and Weekend Rates
Weekend dog walks are $5 extra for same day requests. $3 for pre-scheduled walks.
An additional $10 for holidays will be charged.
• Martin Luther King, Jr. Day
• President's Day
• Easter Sunday
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day
• New Year's Eve
• New Year's Day
An additional $10 for holidays will be charged.
• Martin Luther King, Jr. Day
• President's Day
• Easter Sunday
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day
• New Year's Eve
• New Year's Day
Dog Walking Times
As dog walking is a difficult service to provide and many things are out of our control (e.g. weather, doormen, parking) we offer our customers the ability to request services within time blocks. Need a specific time? It can be submitted at the same time as your request and we will do our best to accommodate it.
Early Morning: 8 am - 10 am
Morning: 10 am - 12 pm
Midday: 12 pm - 2 pm
Afternoon: 2 pm - 4 pm
Early Evening: 4 pm - 6 pm
Evening: 6 pm - 9 pm
Morning: 10 am - 12 pm
Midday: 12 pm - 2 pm
Afternoon: 2 pm - 4 pm
Early Evening: 4 pm - 6 pm
Evening: 6 pm - 9 pm
Walking Policy
The following is required by you for Happy Pets to walk your dog:
- Either 2 sets of keys to your apartment or written permission of access with the doorman/concierge (access to your apartment)
- A towel by the door for rainy days
- Access to water after the walk is over
- A safe collar or harness
Discounted Rates:
Discounted rates are available to those who schedule recurring walks with us 5-days a week (Monday – Friday). This means you only need to submit your walk needs once! Saving you time and giving you the peace of mind that your pup is being taken care of while you are at work.
Discounted rates are available to those who schedule recurring walks with us 5-days a week (Monday – Friday). This means you only need to submit your walk needs once! Saving you time and giving you the peace of mind that your pup is being taken care of while you are at work.
Who Doesn’t Qualify?
Walk needs are sporadic/last minute or not on a set schedule.
Those who do not book Monday through Friday (5+) walks.
Questions:
What if I normally qualify for the discount, but I need to cancel due to illness, holiday or vacation? Do I lose my discount?
I have a recurring weekly schedule, but need the occasional weekend or early morning/late evening walks. Are those additional walks available at the discounted rate as well?
My work schedule changes frequently and I often need less than 5 walks a week. Do I qualify?
Walk needs are sporadic/last minute or not on a set schedule.
Those who do not book Monday through Friday (5+) walks.
Questions:
What if I normally qualify for the discount, but I need to cancel due to illness, holiday or vacation? Do I lose my discount?
- Nope! You will not lose your discount due to occasional cancelations.
I have a recurring weekly schedule, but need the occasional weekend or early morning/late evening walks. Are those additional walks available at the discounted rate as well?
- Yes! Please continue to select our “weekly” services to receive the discounted rate.
My work schedule changes frequently and I often need less than 5 walks a week. Do I qualify?
- No. We strive to keep your pup with the same dog walker each visit, but this is made more difficult when the schedule is constantly changing or unknown in advance.
Cancelations and Late Payment:
We realize that schedules can and do change. Notification of cancelation for walks must be received 24 hours in advance. Cancelation of pet sitting services must be received no later than 1 week prior to the first day of scheduled services. A 10% service fee (or $20, whichever amount is greater) of canceled service (pet sitting) will be applied if notification is not received within the requested time frame. $10 fee for canceled walks. If your walker shows up for the appointment, and it is cancelled in person, the full cost of service will be billed.
Payment is due the Monday following services rendered. If payment is more than 4 days late, a $20 late payment fee will be applied.
We realize that schedules can and do change. Notification of cancelation for walks must be received 24 hours in advance. Cancelation of pet sitting services must be received no later than 1 week prior to the first day of scheduled services. A 10% service fee (or $20, whichever amount is greater) of canceled service (pet sitting) will be applied if notification is not received within the requested time frame. $10 fee for canceled walks. If your walker shows up for the appointment, and it is cancelled in person, the full cost of service will be billed.
Payment is due the Monday following services rendered. If payment is more than 4 days late, a $20 late payment fee will be applied.
Additonal Visit(s) for Meeting Staff/Picking up Keys
Our initial consultations are always 100% free! This gives us a chance to meet both you and your pet and go over their needs in more detail. Please have keys (2 sets) available at the time of your consultation.
Should you require an additional meeting, beyond your consultation to either meet with or give keys to your dedicated pet sitter/dog walker, we will schedule a 20min visit for when you are home. This is a great way for your pet sitter/dog walker to meet your pet(s) and ask any questions they might have. For cat sits this is a $12 fee. For dog's it's $16. A brief practice walk is included for dogs.
Should you require an additional meeting, beyond your consultation to either meet with or give keys to your dedicated pet sitter/dog walker, we will schedule a 20min visit for when you are home. This is a great way for your pet sitter/dog walker to meet your pet(s) and ask any questions they might have. For cat sits this is a $12 fee. For dog's it's $16. A brief practice walk is included for dogs.
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